[{"data":1,"prerenderedAt":99},["ShallowReactive",2],{"guide-troubleshooting":3},{"id":4,"title":5,"body":6,"description":91,"extension":92,"meta":93,"navigation":94,"path":95,"seo":96,"stem":97,"__hash__":98},"guide\u002Fguide\u002Ftroubleshooting.md","故障排查",{"type":7,"value":8,"toc":81},"minimark",[9,17,23,27,30,33,36,39,42,45,48,51,54,57,60,63,66,69,72,75,78],[10,11,12],"p",{},[13,14],"img",{"alt":15,"src":16},"故障定位概念图：检查连接与授权、文件与保存、整理反馈信息","\u002Fimages\u002Fguides\u002Ftroubleshooting-overview.svg",[10,18,19],{},[20,21,22],"em",{},"使用概念示意，非产品截图；具体操作与能力范围见下文。",[24,25,26],"h2",{"id":26},"模型无法连接",[10,28,29],{},"检查服务地址、模型标识、密钥和账户额度。确认网络可达，且所选模型支持任务需要的能力。",[10,31,32],{},"如果密钥来自环境变量，修改后重启应用和后台进程。不要在错误截图或反馈中暴露完整密钥。",[24,34,35],{"id":35},"文件无法读取或修改",[10,37,38],{},"确认已经打开正确项目，目标文件在允许范围内且存在。检查权限、占用和格式。Office、PDF 等二进制格式需要对应工具，不能当普通文本修改。",[10,40,41],{},"遇到“需要澄清”或不支持操作时，缩小修改范围或选择已经支持的方式，不要反复提交相同命令。",[24,43,44],{"id":44},"任务失败或停住",[10,46,47],{},"展开执行记录，区分等待审批、等待模型、执行失败和结果保存失败。先处理明确提示；停止后检查已经完成的文件修改。",[10,49,50],{},"如果需要重试，先核对是否已经产生外部动作，避免重复提交。",[24,52,53],{"id":53},"图片与视频问题",[10,55,56],{},"找不到生成账户时，进入「设置 → 图片与视频」添加；聊天账户不能替代。提交不可用时，检查必填参数、预算、参考图格式与确认项。",[10,58,59],{},"生成完成但保存失败时使用重试保存；提交结果未知时先核对服务方任务记录。参考图片应是项目内真实 PNG 文件。",[24,61,62],{"id":62},"播放或合成失败",[10,64,65],{},"本地 MP4 播放取决于平台和系统支持的编码。Windows 控制仍需实机验收，Linux 视频后端尚未接入。",[10,67,68],{},"合成前检查 FFmpeg 与 ffprobe 是否完整、检测是否通过、源片时长和音轨是否符合要求。应用不自动下载或安装这些工具。",[10,70,71],{},"加转场后，转场重叠会缩短总时长；需要重新核对最终帧数。本地合成中断暂不能自动恢复。",[24,73,74],{"id":74},"整理问题信息",[10,76,77],{},"保留系统与应用版本、操作步骤、相关错误和预期结果。使用最小示例复现，隐藏密钥、私人路径和敏感文件内容。",[10,79,80],{},"正式反馈渠道会随公开版本提供。在此之前，可以将上述信息交给向你提供开发版的维护者。",{"title":82,"searchDepth":83,"depth":83,"links":84},"",2,[85,86,87,88,89,90],{"id":26,"depth":83,"text":26},{"id":35,"depth":83,"text":35},{"id":44,"depth":83,"text":44},{"id":53,"depth":83,"text":53},{"id":62,"depth":83,"text":62},{"id":74,"depth":83,"text":74},"从状态和错误信息出发，找到可以执行的下一步。","md",{},true,"\u002Fguide\u002Ftroubleshooting",{"title":5,"description":91},"guide\u002Ftroubleshooting","laymPe4H64K4_DgJTimIXeyErDj2OP7U3vAHdusBcxw",1794541724035]